ADMINISTRATIVE STAFF
Kavita Patel
Senior Administrator
Kavita is a highly methodical and precise individual who approaches her work with a logical mindset and strong attention to detail. She is meticulous in her processes, ensuring tasks are completed accurately, efficiently, and to a high standard. Her structured and reliable approach makes her a key asset in maintaining smooth administrative operations and supporting the wider team.
Experience: 6 years +
Languages: English | Gujarati | Hindi
Achievements:
• BSc in Chemistry (Gujarat University)
Roopa Rawal
Patient and Employee Experience Lead
Roopa is passionate about creating a positive experience for both patients and staff, ensuring their voices are heard and their concerns are addressed with empathy and care. With a strong focus on HR and complaints management, she works to resolve issues constructively while promoting a supportive and respectful workplace culture. Known for her calm and thoughtful approach, she strives to find fair solutions that make a meaningful difference. Additionally, Roopa is an active member of the administrative team, handling patient queries and referrals, as well as practice communications and social media.
Experience: Client/Customer Care/Business Operations 10+ years
Languages: English | Gujarati
Achievements: BSc Media Technology
Annie Patel
Reception Supervisor
Annie is someone who takes great pride in providing the best customer service and patient care. She is dedicated to ensuring that everyone she interacts with feels valued and heard, and she goes above and beyond to make sure their needs are met. Additionally, Annie is meticulous when it comes to handling documents and paperwork, making sure that everything is filled out appropriately and with the utmost attention to detail.
Receptionist & Administrator
Areas of Specialty: Customer Service Skills for 4 years + | Filling Documents
Experience: 2 Years +
Languages: English | Hindi | Gujarati | Marathi
Achievements: Diploma in Early Childhood Care and Education (Child Development, Child Psychology)
Rashmi Ghelani
Receptionist | Administrator
Rashmi brings over 30 years of customer service experience, paired with a warm, bubbly personality that puts people at ease. She has a natural ability to communicate with a wide range of individuals, making every patient feel welcome and supported. Her friendly approach, combined with deep knowledge and confidence in her role, makes her a vital first point of contact for the practice.
Experience: Customer service skills for over 30 years+
Languages: English | Hindi | Gujarati
Tanvi Jasani
Receptionist | Administrator
Tanvi is a friendly and approachable team member who combines a warm manner with a sharp focus on accuracy and efficiency. She is highly data-driven and precise in her work, ensuring that information is handled correctly and processes run smoothly. Her ability to balance excellent customer service with meticulous attention to detail makes her a dependable and valued part of the reception team.
Experience: 3+ years in customer care
Languages: English | Gujrati | Hindi
Swati Vansola
Receptionist | Administrator
Swati is a warm and welcoming presence at the front desk, always greeting patients with a friendly smile and a genuine desire to help. She is highly customer-focused, making sure every interaction is positive and that patients feel listened to and cared for. Her approachable nature and commitment to excellent service help create a reassuring and supportive environment for everyone who walks through the door.
Experience: 6 months +
Languages: English | Hindi | Gujarati
Stacey Nunes
Receptionist | Administrator
Stacey is a thoughtful and friendly presence at reception, always ready to offer help and support with a calm and considerate approach. She is thorough in everything she does, making sure tasks are completed accurately and efficiently. Her dependable nature and warm communication style make her a reassuring point of contact for both patients and colleagues.
Experience: 3+ years in customer care
Languages: English | Gujrati | Hindi
Shabina Sheikh
Receptionist | Administrator
A great team player who effective communicator, Shabina enjoys interacting with patients, answering calls, and assisting the smooth running of administrative tasks. She is personable and courteous, ensuring patients are comfortable and at ease, and has a strong work ethic in anticipating practice needs, allowing her to efficiently handle reception and administrative tasks.
Experience: 6 months +
Languages: English | Hindi | Gujarati
Achievements: Early Years Practitioner Level 3; HND in Business Management; BSc in Business Management
