Blinx PACO – A Better Way to Contact the Practice
We have now moved to a new online consultation system: Blinx PACO – your new Digital Front Door to the practice.
This change is part of our commitment to improving how you access care. Blinx PACO allows you to contact us quickly, securely, and more efficiently via our website – anytime during our opening hours.
Why have we made this change?
We’ve been listening carefully to your feedback, and we know that the previous systems didn’t always meet your needs. Here’s what many of you told us:
“I can’t get through on the phones – the wait is too long.”
“I’d feel more confident if a doctor reviewed my symptoms, not reception.”
“I need appointment options that work around my schedule.”
“I want to be booked with the right person the first time.”
“AskFirst just didn’t work for me – it wouldn’t let me submit anything.”
We’ve experienced these frustrations too – which is why we’ve chosen to invest in Blinx PACO, a system that puts your experience and wellbeing first.
What are the benefits of Blinx PACO?
Easier access
You can now submit both medical and admin queries online via our website – no more waiting on hold.
No login hassle
Just enter your NHS number and date of birth, then verify with a one-time code sent to your phone or email. No passwords needed.
Faster responses
Your request goes straight to the most appropriate team for review, helping us respond more efficiently.
Reviewed by clinicians
Every medical request is triaged by a GP or clinician – so you can feel confident that your symptoms are assessed accurately and confidentially.
Right care, right person, right time
By asking tailored questions upfront, we can match you with the right person and offer appointment slots that better suit your needs.
Improved privacy and security
Blinx PACO helps us manage your data more securely, with sensitive information shared only with relevant clinical teams.
Works for all patients
Whether you’re 5 or 95, Blinx is simple to use. If you need help, our team is here to support you.
Designed for our diverse community
We proudly serve a multicultural patient population – and inclusivity was central to our decision. Blinx PACO supports communication in your preferred language, including Hindi, Gujarati, Arabic, Polish, and more. This helps us ensure equitable access to care for everyone in our community.
Not online? Don’t worry – we’re still here for you
We know not everyone uses digital tools. Our phone lines remain open, and our care navigators are happy to support you over the phone or in person.
If you’re unable to use Blinx yourself, our team can help you submit a request on your behalf.
Getting used to a new system
As with any change, there may be a few bumps in the road as we all adapt. We’re doing everything we can to make the transition as smooth as possible, and your patience is truly appreciated.
If something isn’t working or you’d like to share feedback, please let us know by email – your voice helps us improve.
Ready to use Blinx PACO?
You can access Blinx PACO from our homepage or by clicking on the image at the top of this page to get started.
We’re also sharing guides, FAQs, and how-to videos on our social media to help you get comfortable using the new system.
Thank you
We’re excited to offer this improved service and genuinely believe that Blinx PACO will enhance your experience with the practice. Thank you for your continued support and for working with us as we modernise the way you access care.