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Friends & Family Test
Share quick feedback about your most recent experience.
The Friends and Family Test is a simple, quick way to tell us what you thought of your visit. It takes less than a minute, and your answers help us understand what's working well and what we can do better.
What Is the Friends and Family Test?
After a visit or contact with us, we ask one simple question:
“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”
GP practices and NHS services in England use it and your feedback is compared across the country. This helps improve care everywhere, not just here.
How to Give Your Feedback
- ›Online: complete our form here
- ›By text message: you may receive a text after some appointments inviting you to respond
You don’t need to give your name unless you want to. If you’d like us to follow up on something specific, please leave your contact details or speak to a member of staff directly.
What We Do With Your Feedback
We read every response. Feedback is reviewed regularly by our management team, and we use it to:
- Spot things that are working well, so we can keep doing them
- Identify areas where patients are telling us we can improve
- Share positive feedback with the staff involved — it means a lot to the team to hear when something's gone well
- Inform decisions about how we run the practice, including as part of our CQC and NHS reporting
Our Results
We publish our results so patients can see how we’re doing. Full historical NHS Friends and Family Test data for GP practices is also publicly available on NHS England’s website.
Since February 2023, over 5,250 patients have shared their feedback with us. Here's how our most recent responses break down (June 2026):
Full breakdown of responses for June 2026:
Since we began collecting feedback, 89.7% of all responses have rated their experience as Good or Very Good.
Full historical NHS Friends and Family Test data for GP practices is also publicly available on NHS England's website.
Want to Tell Us Something Specific?
The Friends and Family Test is for general feedback. If you have a specific concern, or something you'd like us to look into and respond to directly, please use our Compliments & Complaints page instead — this ensures it reaches the right person and gets a proper response.
If you'd simply like to share something positive about a member of staff or your experience, you're welcome to do that on our Compliments & Complaints page, or leave us a Google Review — we're glad to hear it however you'd like to share it.
Urgent help
Emergency? Call 999.
When we're closed, call NHS 111 or visit 111.nhs.uk.